Right of Withdrawal

You have the right to withdraw from this contract within 14 days, without needing to state any reasons. The 14-day deadline for withdrawal begins on the day the contract is concluded (A. 2). To comply with the deadline for withdrawal, it suffices to send the notice of withdrawal in due time. The notice of withdrawal is to be addressed to GmbH, Am Bassin 4, 14467 Potsdam, Germany or to by means of a clear statement (letter sent via regular mail, fax or e-mail stating the case number).

Consequences of Withdrawal

If you withdraw from this contract, we shall be obligated to refund you any payments that we received from you, including the delivery costs (except the additional costs incurred if you chose to have a delivery made by different means than the one offered by us, i.e. inexpensive standard delivery), without delay and no later than within 14 days of the day on which we received the notice of your withdrawal from this contract.

For this process of refunding we will use the same payment method that you used for your original transaction, unless a different method was explicitly agreed with you; under no circumstances do we charge you any fee for this refund.

If you demanded that the service must begin within the withdrawal period, you must pay us an appropriate sum that, in comparison to the entire extent of the services arranged under the contract, corresponds proportionally to the services already provided until the moment you notified us of your choice to exercise your right of withdrawal regarding this contract.

Special Notes

Your right of withdrawal expires early if has already provided the service in full and did not provide the service until after you explicitly gave your approval and if, prior to the implementation of the services, you acknowledged that you would lose your right of withdrawal if we fulfilled the contract completely.

Template Withdrawal Form

If you wish to withdraw from your contract, please fill in the form below and send it, via regular mail or via e-mail, to the address that is indicated under Right of Withdrawal:

I/we (*) hereby withdraw from the contract concluded by me/us (*) regarding the achievement of the following services:

Ordered on (date)

Name of the consumer(s)

Address of the consumer(s)

Signature(s) of the consumer(s) (only in case of notification via paper)


(*) please strike out if not appropriate

(End of the Instructions on Right of Withdrawal)