You arrived early at the airport, you checked in – and then the person at the counter says you can’t board because your flight is overbooked. Bummer! This is truly upsetting and results in big problems for your whole itinerary. But right now, you are stranded at the airport and the big question is: What happens next?
Let me explain the three absolute must-knows if your flight is overbooked. However, first of all, you are entitled to claim compensation under EU regulation 61/2004 only if your flight departs or lands in Europe or is operated by an EU carrier – an airline which is headquartered in the European Union.
Am I entitled to compensation if I am denied boarding because my flight is overbooked?
Yes! Since you are denied boarding against your will and it is the airline’s fault to overbook a flight, you are entitled to a cash refund.
How much compensation will I receive?
The actual compensation varies according to the distance of your flight:
- 250 Euro for up to 1,500 kilometres
- 400 Euro for flights within the EU longer than 1500 kilometres
- 400 Euro for flights longer than 1500 kilometres and up to 3500 kilometres to destinations outside the EU
- Up to 600 Euro for flights longer than 3,500 kilometres.
Will the airline offer me alternative transportation or will I need to look after myself?
Usually the airline will try to offer an alternative flight since it is also in their interest to keep you as a customer. However, in some cases, you need to find alternative transport yourself. We recommend to talk to an airline representative at the counter and ask for an alternative flight.