Rights in cases of delays
If the flight lands at its destination more than 180 minutes later than scheduled, air passengers are entitled to compensation payments of €250 to €600 – depending on the distance of the flight.
As in the case of a flight being cancelled, only extraordinary circumstances exempt the airline from having to pay compensation. These circumstances include extreme weather conditions, a flight security risk and political instability.
Passengers are not obliged to accept flight vouchers, air miles or upgrades that the airline might offer them.