An Easter family holiday from Berlin to Gran Canaria – what could possibly go wrong? Well, absolutely everything in this case.
A family of five planned to get away for a short vacation to relax in Spain. A few days before their departure, they logged in to their Air Berlin profile to book golf equipment.
It was only then that they noticed their flight had been changed to Sunday instead of Saturday. On top of this, they had an added stopover in Cologne, whereas the original flight was direct.
Thanks to Air Berlin’s scheduling problems, this family’s holiday was already disrupted. But their troubles didn’t end there…
The layover time in Cologne for the re-scheduled flights was quite short to begin with: just 35 minutes. On the day of departure, the flight from Berlin to Cologne was delayed by 45 minutes. The connection was lost.
The fastest possible way to get to Gran Canaria then was to train from Cologne to Frankfurt, fly from Frankfurt to Barcelona (arriving at midnight), and then search for a hotel for the night. A 6AM flight from Barcelona to Gran Canaria would finally get them to their destination.
But with three kids all under the age of 8 plus their entire luggage, it was an impossible journey. So instead, the family were given vouchers for a two-night stay at an airport hotel in Cologne. What a way to spend the first two nights of a holiday!
Finally, on Tuesday, they managed to get on to a flight from Cologne to Lanzarote, and then to Gran Canaria on a tiny propeller plane. Instead of arriving Saturday lunchtime as planned, the family of five arrived on Tuesday afternoon.
The total arrival delay was 3 days, 3 hours and 2 minutes.
Not much could salvage a situation like that. But thankfully, passengers do have rights under EU law, and the team at refund.me is here to fight for those rights.
Just over two months after they opened a claim with refund.me, the family received €400 each in compensation. Sure, it can’t make up for the days lost in an airport hotel in Cologne, but at least it’s some extra cash to put towards another (ideally delay-free) holiday!