Privacy Statement

The protection of your personal data is very important to us. To this end, refund.me GmbH (hereinafter referred to as refund.me) naturally complies with the laws regarding the protection of personal data and data security. We only collect and process your personal data to the extent described in this Privacy Statement.

Responsible for processing data

refund.me GmbH
Am Bassin 4
D – 14467 Potsdam
telephone: +49 331 2982110
feedback@refund.me

Information, blocking, deletion

As permitted by law, you have the right to be provided at any time with information about any of your personal data that is stored as well as its origin, the recipient and the purpose for which it has been processed. You can modify or change your personal data on our client portal or via e-mail to feedback@refund.me. You may also have the right to have data blocked or deleted.

Data protection officer

You can contact our data protection officer, Mr Latz, under the above address and/or under feedback@refund.me.

Complaints

If there has been a breach of data protection legislation, the person affected may file a complaint with the competent regulatory authorities. The competent regulatory authority for matters related to data protection legislation is the data protection officer of Brandenburg. The contact details can be found at the following link: http://www.lda.brandenburg.de/cms/detail.php/bb1.c.241171.de.

Collection and Processing of Personal Data

If you let us check your claim through our website or app, we will collect, store and process personal data only where this is required for the processing and handling of our services.

Our servers automatically collect and store data transmitted by your browser. These are webform entries, IP address, browser type and browser version, browser language, time of server request, referrer URL and host name of accessing computer.

For our debt collection services, we require personal data, including your name, address, email, signature on the power of attorney and of course your travel data. Your bank account information (IBAN or PayPal-mail-address) is only required when we have successfully enforced your claim. Persons below the age of 18 should not transmit personal data to us without the consent of their parents or legal guardians. We transfer personally identifiable data only as far as this is necessary to fulfill the terms of your contract with us. The basis for data processing is Art. 6 (1) (b) DSGVO, which allows the processing of data to fulfill a contract or for measures preliminary to a contract.

We also process your data in order to protect our and third parties‘ legitimate interests (Art. 6 (1) (f) DSGVO). This can in particular be necessary to maintain IT security and operation of IT and for the prevention of criminal offences. Further, we process and continue to store the data to the extent as legally required, for example in order to comply with commercial and tax storage duties (Art. 6 (1) (c) DSGVO).

Retention period

We delete personal data as soon as they are no longer necessary for the purpose for which they were collected or processed. Further, we store personal data to the extent as legally required.

Measures relating to security

We employ technical and organizational security measures to protect unauthorized use of or access to data, and prevent risks of dissemination, destruction and loss of data and confidential/non-confidential information regarding our users, and to avoid unauthorized or unlawful access to such data and information.

This website uses security software in order to prevent unauthorized access to user accounts. For this purpose, inter alia IP addresses are temporarily or if necessary permanently stored, if an attempt was made, to repeatedly access user or administrator accounts with incorrect access data.

SSL or TLS encryption

This site uses SSL or TLS encryption for security reasons and for the protection of the transmission of confidential content, such as the inquiries you send to us as the site operator. You can recognize an encrypted connection in your browser’s address line when it changes from „http://“ to „https://“ and the lock icon is displayed in your browser’s address bar.

If SSL or TLS encryption is activated, the data you transfer to us cannot be read by third parties.

Contact form

Should you contact us via the contact form, we will collect the data entered on the form, including the contact details you provide, to answer your question and any follow-up questions. We do not share this information without your permission.

We will, therefore, process any data you enter onto the contact form only with your consent per Art. 6 (1) (a) DSGVO.

Cookies

This website uses cookies. Cookies to not harm your computer and do not contain any viruses. They help make our website more user-friendly, efficient and secure. Cookies are small text files that are stored on your computer and saved by your browser.

Most of the cookies we use are so-called „session cookies“. They are automatically deleted after your visit. Other cookies remain in your device’s memory until you delete them. These cookies make it possible to recognize your browser when you next visit the site.

You can configure your browser to inform you about the use of cookies so that you can decide on a case-by-case basis whether to accept or reject a cookie. Alternatively, your browser can be configured to automatically accept cookies under certain conditions or to always reject them, or to automatically delete cookies when closing your browser.

Cookies which are necessary to allow electronic communications or to provide certain functions you wish to use are stored pursuant to Art. 6 (1) (f) DSGVO. The website operator has a legitimate interest in the storage of cookies to ensure an optimized service provided free of technical errors. If other cookies (such as those used to analyze your surfing behavior) are also stored, they will be treated separately in this privacy statement.

Server log files

The website provider automatically collects and stores information that your browser automatically transmits to us in “server log files”. These are:

  • Browser type and browser version
  • Operating system used
  • Referrer URL
  • Host name of the accessing computer
  • Time of the server request
  • IP address

These data will not be combined with data from other sources. The basis for data processing is Art. 6 (1) (b) DSGVO, which allows the processing of data to fulfill a contract or for measures preliminary to a contract.

Google Analytics

This website uses Google Analytics, a web analytics service. It is operated by Google Inc., 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA. Google Analytics uses so-called “cookies”. These are text files that are stored on your computer and that allow an analysis of the use of the website by you. The information generated by the cookie about your use of this website is usually transmitted to a Google server in the USA and stored there.

Google Analytics cookies are stored based on Art. 6 (1) (f) DSGVO. The website operator has a legitimate interest in analyzing user behavior to optimize both its website and its advertising.

IP anonymization

We have activated the IP anonymization feature on this website. Your IP address will be shortened by Google within the European Union or other parties to the Agreement on the European Economic Area prior to transmission to the United States. Only in exceptional cases is the full IP address sent to a Google server in the US and shortened there. Google will use this information on behalf of the operator of this website to evaluate your use of the website, to compile reports on website activity, and to provide other services regarding website activity and Internet usage for the website operator. The IP address transmitted by your browser as part of Google Analytics will not be merged with any other data held by Google.

Browser plugin

You can prevent these cookies being stored by selecting the appropriate settings in your browser. However, we wish to point out that doing so may mean you will not be able to enjoy the full functionality of this website. You can also prevent the data generated by cookies about your use of the website (incl. your IP address) from being passed to Google, and the processing of these data by Google, by downloading and installing the browser plugin available at the following link: https://tools.google.com/dlpage/gaoptout?hl=en.

Alternatively, by clicking on the link below, you prevent Google Analytics from collecting data about you within this website:

Google Analytics verbieten, mich zu tracken | Disallow Google Analytics to track me

By clicking on the link above you can download an “Opt-Out-Cookie”. Your browser must therefore allow cookies to be stored. If you delete your cookies regularly, you will need to click on the link again each time you visit this website.

Demographic data collection by Google Analytics

This website uses Google Analytics’ demographic features. This allows reports to be generated containing statements about the age, gender, and interests of site visitors. This data comes from interest-based advertising from Google and third-party visitor data. This collected data cannot be attributed to any specific individual person. You can disable this feature at any time by adjusting the ads settings in your Google account or you can forbid the collection of your data by Google Analytics as described in the section “Refusal of data collection”.

Objecting to the collection of data

You can prevent the collection of your data by Google Analytics by clicking on the following link. An opt-out cookie will be set to prevent your data from being collected on future visits to this site: Disable Google Analytics.

For more information about how Google Analytics handles user data, see Google’s privacy policy: https://support.google.com/analytics/answer/6004245?hl=en.

Outsourced data processing

We have entered into an agreement with Google for the outsourcing of our data processing and fully implement the strict requirements of the German data protection authorities when using Google Analytics.

Google Adwords Remarketing

This website uses the remarketing feature of Google AdWords, a web service of Google Inc., 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA.

The remarketing feature allows us to show users of our website on other sites within the Google Display Network (on Google itself, so-called “Google Ads” or on other websites) advertising based on their interests. For this, the interaction of the users on our website is analyzed, e.g. for which offers the user has been interested in, in order to be able to display targeted advertising to the users even after visiting our website on other pages. Google stores a number in the browsers of users who visit certain Google services or websites on the Google Display Network. This number, referred to as a “cookie”, records the visits of these users. This number is used to uniquely identify a web browser on a particular computer and not to identify a person; personal information will not be stored.

You can disable the use of cookies by Google by following the link below and downloading and installing the plug-in provided there:  https://www.google.com/settings/ads/plugin.

For more information about Google Remarketing and Google’s privacy policy: http://www.google.com/privacy/ads/.

Google Adwords Conversion Tracking

This website uses Google AdWords. AdWords is an online advertising program from Google Inc., 1600 Amphitheater Parkway, Mountain View, CA 94043, United States („Google“).

As part of Google AdWords, we use so-called conversion tracking. When you click on an ad served by Google, a conversion tracking cookie is set. Cookies are small text files that your internet browser stores on your computer. These cookies expire after 30 days and are not used for personal identification of the user. Should the user visit certain pages of the website and the cookie has not yet expired, Google and the website can tell that the user clicked on the ad and proceeded to that page.

Each Google AdWords advertiser has a different cookie. Thus, cookies cannot be tracked using the website of an AdWords advertiser. The information obtained using the conversion cookie is used to create conversion statistics for the AdWords advertisers who have opted for conversion tracking. Customers are told the total number of users who clicked on their ad and were redirected to a conversion tracking tag page. However, advertisers do not obtain any information that can be used to personally identify users. If you do not want to participate in tracking, you can opt-out of this by easily disabling the Google Conversion Tracking cookie by changing your browser settings. In doing so, you will not be included in the conversion tracking statistics.

Conversion cookies are stored based on Art. 6 (1) (f) DSGVO. The website operator has a legitimate interest in analyzing user behavior to optimize both its website and its advertising.

For more information about Google AdWords and Google Conversion Tracking, see the Google Privacy Policy: https://www.google.de/policies/privacy/.

You can configure your browser to inform you about the use of cookies so that you can decide on a case-by-case basis whether to accept or reject a cookie. Alternatively, your browser can be configured to automatically accept cookies under certain conditions or to always reject them, or to automatically delete cookies when closing your browser. Disabling cookies may limit the functionality of this website.

We have entered into an agreement with Google for the outsourcing of our data processing and fully implement the strict requirements of the German data protection authorities when using Google AdWords.

CloudFlare

To optimize the presentation of this website, in particular to increase the loading speed of the respective page content, we use the technology partner CloudFlare Inc., 101 Townsend St, San Francisco, CA 94107 USA (hereinafter referred to as “CloudFlare”). Data flows to and from our web pages initially run through the worldwide network of CloudFlare. The data is cached and accesses are logged. This may be done on the CloudFare servers in the United States. For more information on data collection and processing, see CloudFlare’s Privacy Policy at: https://www.cloudflare.com/security-policy

YouTube

Our website uses plugins from YouTube, which is operated by Google. The operator of the pages is YouTube LLC, 901 Cherry Ave., San Bruno, CA 94066, USA.

If you visit one of our pages featuring YouTube plugin, a connection to the YouTube servers is established. Here the YouTube server is informed about which of our pages you have visited.

If you’re logged into your YouTube account, YouTube allows you to associate your browsing behavior directly with your personal profile. You can prevent this by logging out of your YouTube account.

YouTube is used to help make our website appealing. This constitutes a justified interest pursuant to Art. 6 (1) (f) DSGVO.

Further information about handling user data, can be found in the data protection declaration of YouTube under https://www.google.de/intl/de/policies/privacy.

Vimeo

Our website uses features provided by the Vimeo video portal. This service is provided by Vimeo Inc., 555 West 18th Street, New York, New York 10011, USA.

If you visit one of our pages featuring a Vimeo plugin, a connection to the Vimeo servers is established. Here the Vimeo server is informed about which of our pages you have visited. In addition, Vimeo will receive your IP address. This also applies if you are not logged into Vimeo when you visit our website or do not have a Vimeo account. The information is transmitted to a Vimeo server in the US, where it is stored.

If you are logged into your Vimeo account, Vimeo allows you to associate your browsing behavior directly with your personal profile. You can prevent this by logging out of your Vimeo account.

Further information about handling user data, can be found in the data protection declaration of Vimeo under: https://vimeo.com/privacy.

Google Web Fonts

For uniform representation of fonts, this page uses web fonts provided by Google. When you open a page, your browser loads the required web fonts into your browser cache to display texts and fonts correctly.

For this purpose your browser has to establish a direct connection to Google servers. Google thus becomes aware that our web page was accessed via your IP address. The use of Google Web fonts is done in the interest of a uniform and attractive presentation of our website. This constitutes a justified interest pursuant to Art. 6 (1) (f) DSGVO.

If your browser does not support web fonts, a standard font is used by your computer.

Further information about handling user data, can be found at https://developers.google.com/fonts/faq and in Google’s privacy policy at https://www.google.com/policies/privacy/.

Trustpilot

Customer reviews are particularly rewarding for transparency and optimization, so we offer you the opportunity to submit reviews about our service through a rating service provided by Trustpilot. We use an interface to the independent rating portal Trustpilot, which is operated by Trustpilot A / S, Pilestræde 58, 5, 1112 Copenhagen, Denmark.

For the purpose of your participation, we will pass on your e-mail address, your first and last name and the case number generated by us to Trustpilot. The submission of a rating is free for you as a customer. The creation / opening of a user profile at Trustpilot is required for the submission of a rating or the acquisition of a customer feedback. In case of a rating without a prior invitation, a clear reference to a contractual relationship with us is required. Further information can be obtained from Trustpilot. If a review is made on the link contained in the invitation, a user profile is automatically created at Trustpilot. This is accompanied by the consent to the privacy policy and the terms and conditions of Trustpilot. These can be viewed at: https://de.legal.trustpilot.com/end-user-privacy-terms. By participating in this feedback system, your rating will be published on our website and on the Trustpilot website.

If you do not agree with this, please send us an e-mail (feedback@refund.me).

Amendments to this privacy policy

We will update these policies to protect your personal data from time to time. You should occasionally review these guidelines to stay up to date on how we protect your data and continually improve the content on our site.

Updated: 24 May 2018