No pilot, no flight – but cash instead: helps passengers claim their compensation


POTSDAM (Germany), 19 September 2017 – Time is money: Ryanair’s cancellation policy will cost real money. The airline will incur compensation claims worth 30 million € over the next two weeks alone.

Since last weekend, the Irish low cost airline has cancelled a number of flights as it has to reduce a backlog of holidays for staff. reminds travellers that they are entitled to more than just a new ticket if their flight was cancelled short notice: According to European Union regulation (EC) No. 261/2004 passengers are entitled to cash compensation of up to 600 €. So far, Ryanair has published their list of flight cancellations only until the end of September. Every single passenger has to be notified personally.

“Ryanair clearly messed up. Their bad management means trouble for the passengers,” says Sandra Rosenberg, COO of “We help passengers and claim the cash they are entitled to.”

By selling a ticket the airline is obliged to ensure smooth passenger transport. If a passenger is notified about the cancellation less than 14 days before the flight, he is entitled to compensation as well as alternative transport or full refund of the ticket price. Compensation has also to be paid when the airline sends out notifications between 14 and 7 days before departure or if the flight is scheduled to arrive more than four hours after the originally scheduled time.