POTSDAM, 17 July, 2017
Sometimes you pay less and get more – buy a cheap plane ticket, but travel longer than expected. refund.me statistics have shown that low cost carriers are top-notch in flight delays. Based on claims received in the first six months of 2017, it is obvious: prices go down, delays go up.
Here’s refund.me’s most recent statistics listing the top ten airlines with the highest number of claims received between 1 January and 30 June, 2017:
|2. Air Berlin|
|6. Air France|
|10. Aer Lingus|
refund.me, the international service provider for passenger rights, registered most claims for compensation regarding delayed low cost flights. Ryanair from Ireland leads, followed by Germany’s Air Berlin and Lufthansa, followed by Easyjet from the UK and Hungary’s Wizzair. Whoever follows the air travel industry just a bit, will not be all too surprised.
Lufthansa coming in third might be due to the fact that Europe’s leading airline provides more flights and serves more passengers in absolute terms than the smaller airlines.
To put this in perspective, figures recently published by Statista, one of Germany’s leading statistics providers, marked Lufthansa as market leader in Europe: in 2016, the airline sold more passenger kilometres than any other carrier, followed by British Airways and Air France. Ryan Air follows as largest low cost carrier, Easy jet ranks seventh, Air Berlin comes in tenth in Europe with less than 30 per cent of Lufthansa’s capacity.
Passengers rights don’t shrink with the ticket price
The rise of low cost carriers has caused a rise in flight delays, since these flights show above average delay rates. “But even if the ticket costs next to nothing, the airline is obliged to ensure smooth travels,” says Sandra Rosenberg, COO of refund.me. “European Union regulation (EC) No. 261/2004 applies to flight delays, cancellations, overbookings and missed connections of flights departing from European countries, or – if operated by a EU-based carrier – either departing from or landing in Europe, regardless of the ticket price.”
If a flight is delayed for more than three hours, passengers are entitled to claim between 250 and 600 Euro, depending on long or short distance flights. Passengers may file their claims with the airlines directly. However, they very often get blocked or are offered vouchers instead of payments for compensation.
refund.me cooperates with an international network of lawyers and legal experts and has a success rate of 98 percent in court. When compensation is claimed successfully, refund.me charges a commission of 25 percent (+ VAT) of the compensation amount.