A recent survey by the Civil Aviation Authority indicates that only 29% of passengers are satisfied with how airlines manage complaint resolution. The consumer tracker survey involved more than 7,000 people in 2016 in the UK.
With over 4 years experience in dealing with passenger complaints, refund.me knows how resistant airlines can be; as the first company operating globally, it now covers over 170 countries and over 380 airlines. A large percentage of claims originate from the UK.
Claiming compensation directly from airlines can be extremely difficult. As indicated by these survey results, most companies systematically deny or ignore direct settlement requests. This is likely because they know that passengers might not be well informed about their rights and may not have the means to take judicial action.
refund.me does have the means, with an incredibly competent legal team across Europe who know how to enforce passenger rights under EU Regulation 261/2004. A 98% success rate in court proves their efficiency, and a “no win, no fee” policy ensures that there is no risk for customers. Since beginning operation, the team at refund.me have recovered more than 25 million EUR in unclaimed money.
refund.me is here to help passengers receive the compensation they are lawfully entitled to and strives to provide a service that 100% of customers will be satisfied with.