My claim is ready for payout. Now what?

Once you receive the email notification that your claim is ready for payout, you log on to the customer portal  and initiate your payout.

You can choose SEPA or PAYPAL to receive your money. Please contact our customer care if you do not have a PAYPAL account AND live outside the of the Single European Payment Area (SEPA). We will then initiate an international wire transfer.

Please note that the payout process can take 3 to 6 days until your transfer appears on your account or PAYPAL statement. Please use the Trouble Ticket System in the customer portal to contact us if you have NOT received your money 10 days or more AFTER initiating the payout process.