I’m also entitled to refreshments?
Is that covered by refund.me?
Correct! You are also entitled to certain refreshments.
The EU regulation stipulates the customer is entitled to several allowances in various situations relating to delayed, cancelled and overbooked flights.
This includes refreshments, warm soup and meals, hotel accommodation, free faxes and telephone calls.
Is this covered by refund.me?
Though we realize how important and warranted such care is for the individual passenger in certain situations, it is unfortunately not covered by our service.
The refund.me software and services concentrate on compensation in the €250 / €400 / €600 categories only.