I travelled with others (coworkers, family, friends). They already have their money. Why is my claim still pending?
That is a very good question and indeed the “big mystery of claim processing”.
There is no rational explanation for that.
However, what it shows is that airlines and courts still do not organize their work most efficiently (e.g. different staff member of a claim processing department adjudicate 2 claims w.r.t. the same flight. Because there are large grey zones especially w.r.t. the so called extraordinary circumstances it might happen that these two claims result in a different final verdict at very different times). But please stay relaxed: the ABL System automatically detects these inconsistencies and the refund.me Settlement Team is dedicated to resolve these situations as fast as possible.