How much compensation can I claim for a flight delay?

EU Regulation 261/2004 mentions two separate cases:

• Was the arrival of your flight delayed for more than three hours?
• Did your flight take off more than five hours late?

The arrival of your flight was delayed for more than three hours.

In that case you’re entitled to compensation:

• €250 for flights up to 1500 km
• €400 for flights within the EU longer than 1500 km
• €400 for flights longer than 1500 km up to 3500 km
to destinations outside the EU
• For all other flights:
€300 if your flight was delayed less than 4 hours, or
€600 if your flight was delayed 4 hours or more

Your flight took off more than five hours late.

If the departure of your flight was delayed for five hours or more and you voluntarily gave back your ticket and did not board the plane, you are entitled to the following compensation:

• €250 for flights up to 1500 km
• €400 for flights within the EU longer than 1500 km
• €400 for flights longer than 1500 km up to 3500 km
to destinations outside the EU
• €600 for all other flights

Please also note that this includes not only flights leaving the EU but also flights destined for the EU, provided they are operated by an EU carrier.

Or do it the easy way and fill in our claim calculator with your flight details. We will calculate how much compensation the airline is likely to owe you and see to everything else on your behalf. Our commission of 29,75% (= 25% success fee plus VAT) is only due if we enforce successfully!

Note: The airline need not pay if it can prove that the delay was caused by extraordinary circumstances.