The status remains at “Claim in settlement with airline” for several days. Is there any progress?
If you see the same status over and over again, then there is currently no progress. Otherwise, you (the customer) will be informed via the Customer Portal and by email.
Why then are there these long waiting periods?
The answer is quite simple. Some airlines simply do not respect the law. They delay their answer or fail to answer entirely.
That’s why we do not send only one settlement request, but often conduct a re-settlement, once or even twice.
But you as a customer will still receive the same message, because we are still settling up with the airline and nothing has changed for you, although we are working on the case in the background.