Flight Delay

Compensation and refund in the event of flight delays

The rights in the event of flight delays are defined, among others, by the EU Regulation 261/2004 on air passenger rights.

From a delay of 3 hours you can get money from the airline.

The regulation applies to all flights departing from the EU and all flights arriving in the EU with an airline based in the European Union.

Overview: Your rights under EU law in case of flight delays

  • For delays of 3 hours or more, compensation of between EUR 250 and EUR 600 is possible (depending on the route). The decisive factor here is the time of opening the door at the destination airport.
  • From a departure delay of 2 hours, you are entitled to a supply of drinks and snacks on a short-haul flight (from 3 hours on medium-haul flights of 1500 km or more, and from 4 hours on long-haul flights of 3500 km or more).
  • If your flight is 5 hours or more late, you can cancel your flight. The airline must reimburse you in full for the ticket costs.
  • For overnight delays you are entitled to accommodation in a hotel including transfer. At your place of residence, the airline has to cover the costs for the journey home and the journey back to the airport.

TIP: Other flight rights outside the EU that we are checking:

Amount of compensation

The amount of compensation is regulated by the EU regulation on air passenger rights.
It depends on the route of the flight.

  • Short-haul flights up to 1500 km:
    250 EUR per person
  • Medium range flights between 1500 and 3500 km:
    400 EUR per person
  • Long distance flights over 3500 km:
    600 EUR per person

It does not matter how expensive the flight ticket was, whether the flight was part of a package tour or whether you purchased your flight as part of a bonus program of the airline (e.g. with bonus miles). Babies and children are also entitled to compensation if they did not fly for free.

Requirements for a claim

The following conditions must generally be met in order to receive compensation under the European Regulation:

  • You start in an EU country or in Switzerland, Norway or Iceland, or you fly with an airline based in the EU and land in an EU country, Switzerland, Norway or Iceland
  • You have a confirmed booking for the flight
  • You were punctual at check-in and boarding and have all necessary documents (e.g. valid passport, visa)
  • You arrived at your destination airport with a delay of at least 3 hours (this also applies to missed connecting flights – the arrival time at the final destination airport and that all flights were booked together under one booking number is decisive here)

The only grounds for a justified refusal are exceptional circumstances.
These include, among other things, the following events:

  • Extremely bad weather conditions
  • Strike by third parties (e.g. air traffic controllers)
  • Short-term closure of an airport
  • Medical emergency of a passenger on board

When an exceptional circumstance exists is often controversial and in some cases is only decided in court. Therefore, in case of doubt, it is worthwhile to have the circumstances examined again by experts.

Here you can have your flight data checked free of charge and without obligation!

Support services

In addition to compensation, passengers are entitled to assistance services. These claims exist regardless of the reason for the flight delay, i.e. also in the case of delays due to adverse weather conditions or strikes.

The entitlement to assistance services depends solely on the duration of the delay and the route of the flight:

  • For short-haul flights up to 1500 km:
    from 2 hours waiting time
  • Medium-haul flights between 1500 and 3500 km:
    from 3 hours waiting time
  • Long-haul flights over 3500 km:
    from 4 hours waiting time

From these waiting times onwards, airlines must provide their passengers with drinks and snacks.

For overnight delays, you also have the following additional claims:

  • Hotel accommodation
  • Transfer to the hotel and back to the airport
  • At home: drive home and back to the airport

Here you can order your free and non-binding
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NOTE: We first check each new case against EU law. If there is no positive result here, we also check under the passenger flight right laws of Canada, India, Turkey, Ukraine.