Compensation and refund in the event of flight delays
The rights in the event of flight delays are defined, among others, by the EU Regulation 261/2004 on air passenger rights.
From a delay of 3 hours you can get money from the airline.
The regulation applies to all flights departing from the EU and all flights arriving in the EU with an airline based in the European Union.
Overview: Your rights under EU law in case of flight delays
- For delays of 3 hours or more, compensation of between EUR 250 and EUR 600 is possible (depending on the route). The decisive factor here is the time of opening the door at the destination airport.
- From a departure delay of 2 hours, you are entitled to a supply of drinks and snacks on a short-haul flight (from 3 hours on medium-haul flights of 1500 km or more, and from 4 hours on long-haul flights of 3500 km or more).
- If your flight is 5 hours or more late, you can cancel your flight. The airline must reimburse you in full for the ticket costs.
- For overnight delays you are entitled to accommodation in a hotel including transfer. At your place of residence, the airline has to cover the costs for the journey home and the journey back to the airport.