NOTE: We first check each new case against EU law. If there is no positive result here, we also check under the passenger flight right laws of Canada, India, Turkey, Ukraine.

Flight delay - and then trouble with the compensation? That's not necessary.

"Oh, because of the few flight delays now making a fuss and making a big effort with lawyer and back and forth - it wasn't that bad after all." Some people might think so when the plane finally lands with a few hours delay and opens the doors to the gateway. After all, one is happy to have arrived. The delay is then usually quickly forgotten and the right to compensation is given away. Thus, hundreds of thousands of people each year forgo adequate compensation for flight delays, a gift of millions for the airlines. Honestly - you'd rather give yourself, your loved ones or someone in need a gift.

It’s important to know a few basic facts about compensation

  1. Airline compensation ranges between 250 Euros and 600 Euros.
  2. The exact amount is contingent on the distance flown.

As mentioned above, airlines can avoid paying delayed flight compensation under certain circumstances. However, since 2004, legislation makes clear that airline compensation must be provided under certain conditions. If a flight is delayed and the airline cannot produce solid evidence to prove exceptional circumstances, it must compensate all affected passengers on demand.

Flight Delay

Questions and answers

How much compensation can I claim for a flight delay?

EU Regulation 261/2004 mentions two separate cases:

Case 1 - Your actually boarded the plane:

  1. Was the arrival of your flight delayed for more than three hours?
  2. Did your flight take off more than five hours late?
  3. The arrival of your flight was delayed for more than three hours.

In that case you’re entitled to compensation:

  • €250 for flights up to 1500 km
  • €400 for flights within the EU longer than 1500 km
  • €400 for flights longer than 1500 km up to 3500 km

to destinations outside the EU.

For all other flights:

  • €300 if your flight was delayed less than 4 hours, or
  • €600 if your flight was delayed 4 hours or more
  • Your flight took off more than five hours late.

Case 2 - Your did not board the delayed plane:

If the departure of your flight was delayed for five hours or more and you voluntarily gave back your ticket and did not board the plane, you are entitled to the following compensation:

  • €250 for flights up to 1500 km
  • €400 for flights within the EU longer than 1500 km
  • €400 for flights longer than 1500 km up to 3500 km

to destinations outside the EU

  • €600 for all other flights

Please also note that this includes not only flights leaving the EU but also flights destined for the EU, provided they are operated by an EU carrier.

Or do it the easy way and fill in our claim calculator with your flight details. We will calculate how much compensation the airline is likely to owe you and see to everything else on your behalf. Our commission of 29,75% (= 25% success fee plus VAT) is only due if we enforce successfully and you do not need to go through the hassle of claiming refunds with unwilling airlines yourself.

Note: The airline need not pay if it can prove that the delay was caused by extraordinary circumstances.

Under which circumstances am I eligible to file a claim for delayed flight compensation?

Obviously an airline would prefer to avoid paying such a sum of money, as well as get bogged down by a lengthy, bureaucratic process. Airlines also wish to avoid a blow to their reputation. They therefore have several ways to evade paying:

  • Delayed flight compensation claims can be avoided if an airline can prove the flight delay was caused by exceptional circumstances beyond the airline’s control.
  • In many cases (but not all) a strike or extreme weather conditions occurred. What is considered an exceptional circumstance is stipulated by each country’s legal system.

You are eligible to claim compensation for delayed flights when… you had to wait on your flight for more than three hours! This happens a lot more frequently than one might assume.

Should I claim my rights?

Numerous passengers affected by a flight delay are unaware of their rights. Then there are passengers that are dissuaded by a bumpy bureaucratic legal path connected to filing a claim for delayed flight compensation. And if a claim is in fact filed, the airlines put an abrupt stop to the process.

We at refund.me have a large network of experts that will look closely at your case and know exactly how to proceed.

How long can I wait to file a claim for airline flight delay compensation?

You do not have to file a claim straight away. In Germany, the statute of limitations is 3 years. But the earlier you send refund.me your claim, the quicker you can expect to receive your delayed flight compensation payout.

What happens now with my entered flight data?

We will check your details one more time and then proceed with your claim. We process your claim systematically, step by step. We will keep you updated on the process of your airline compensation claim whenever progress has been made. Of course, you are free to contact us at any time, and we will respond to your query immediately.

How long must I wait for my payout?

If we were successful with your airline compensation claim, we will notify you immediately. Due to a number of factors it is hard to predict the exact payment date. For example, an airline’s willingness to cooperate as well as a particular legal situation will vary greatly.

What should I do if I received an offer from the airline?

If we are already working on your case, please do not respond to an airline’s offer of potential flight delay compensation. Please forward such an offer to us directly or to our lawyers. We will check the delayed flight compensation amount, potential bonus miles or flight vouchers to ensure you are not being disadvantaged. We will discuss whether the offer is acceptable, or whether the airline is attempting to wriggle out of paying due delayed flight compensation in full.

Who is entitled to compensation on a business trip?

You are travelling on business and your company has paid for the flight. Your flight fulfills the compensation claim requirements of EU Regulation 261/2004. Who is entitled to receive the compensation?

In accordance with EU Regulation 261/2004, the applicant and claimant is always the air passenger.

That means the air passenger has to create and submit the claim via refund.me and, in the first instance, has the right to receive the compensation, since he or she alone had to bear the inconvenience caused, for example, by a delayed flight. Further details in this connection are not specified in EU Regulation 261/2004.

Ultimately, whether or not you have to hand over the compensation payout to your employer can be governed in your employment contract.

Here, neither EU Regulation 261/2004 nor refund.me are applicable but only the “bilateral” relationship between the employee (air passenger) and employer (payer of the ticket).

Why is my claim still pending if I travelled with others?

That is an excellent question and indeed the “big mystery of claim processing”.

There is no rational explanation for that.

However, what it shows is that airlines and courts still do not organize their work most efficiently (e.g. different staff member of a claim processing department adjudicate 2 claims w.r.t. the same flight. Because there are large gray zones especially w.r.t. the so-called extraordinary circumstances it might happen that these two claims result in a different final verdict at very different times). But please stay relaxed: the ABL System automatically detects these inconsistencies and the refund.me Settlement Team is dedicated to resolve these situations as fast as possible.

What do I have to do to use this service?

  • We work according to the ‘no win, no fee’ principle. In other words, you do not pay a fee unless we were successful.
  • There is zero risk to you. We will enforce your rights.
  • The processing of your claim can of course be filled with bureaucratic hurdles. You won’t notice a thing as we take care of all necessary steps to secure a payout.
  • Find out how much you are owed. Our free claim calculator is available on our website.

Which competent partner should I appoint?

In the absence of exceptional circumstances, air passenger rights Regulation EU 261/2004 stipulates that compensation is due in the event of a flight delay, cancellation or denied boarding due to overbooking. If you were affected by a delayed flight and want to file a claim for delayed flight compensation with the help of refund.me, please take the following steps:

  1. Enter the flight data of your delayed flight into the claim calculator on our website.
  2. You will immediately be notified how much you are owed.
  3. Now simply sign a power of attorney, and we will take care of the rest on your behalf.
  • We will contact the airline in question.
  • If the airline refuses to pay out delayed flight compensation, we will take the claim to court, at no extra cost to you.
  • Our Europe-wide network of passenger rights lawyers has a proven track record in obtaining compensation from airlines for our clients.
  • Once the airline has paid out your compensation, we’ll keep our commission and transfer the rest of your money directly to your bank account.

Check Your Flight for Free!

No legal risk for you:
No win, no fee.

NOTE: We first check each new case against EU law. If there is no positive result here, we also check under the passenger flight right laws of Canada, India, Turkey, Ukraine.