If you’re stuck at the airport because of a flight irregularity, here are the steps to take to ensure you’re exercising your passenger rights:
1. Ask for your rights in writing.
Airlines are obliged to comply with this – you can request information at the ticket office or at the departure gate.
2. Take photographic evidence.
It always helps to have a photo of the departures board confirming the delay or cancellation.
3. Hold on to your boarding pass.
Some airlines might request this as proof that you were booked on the flight.
4. Request food and drink vouchers.
Under EU Regulation 261/2004, passengers are entitled to food and drink at the expense of the airline for most delays over 2 hours.
5. Inform others about the delay if needed.
You are legally entitled to up to two phone calls, e-mails or faxes at the expense of the airline.
6. Request accommodation and transport if necessary.
If the waiting time requires an overnight stay, the airline must pay for your hotel and transfers to and from the airport.
There are regulations in place to ensure that you’re treated properly as a passenger, so take advantage of them!
Had a recent flight delay, flight cancellation or overbooking? You could be entitled to up to €600. Check your eligibility here.