As a pioneer in the flight delay compensation industry, refund.me has helped tens of thousands of everyday consumers hold airlines accountable for delays and cancellations that have disrupted their travel plans. However, that is only the tip of the iceberg.
Corporate travellers, whose companies have paid for the flights, and whose businesses have been impacted as a result of travel delays are also entitled to compensation – however the practical realities and economics of claims management means that this often doesn’t happen. Approximately 11 million passengers per year are eligible to share in €5.5 billion in compensation, yet for the majority of delayed or cancelled business itineraries, claims do not get made.
Over the years, we have spoken to many corporate travel departments about the EU 261 refund process, and the response is often the same – “it’s not worth our while”. At first glance, this might not make sense – after all, this is free money that the company is entitled to – how can it not be worth their while to pursue it?
The answer lies in the complexity of the process, managing the flow of claims, training staff on the claims procedure, submitting claims to airlines (often in a multitude of different countries), and managing the claims process. For most companies, handling all this in-house is complex and costly, and it is simply not a worthwhile undertaking. As a result, millions of Euros of compensation entitlement goes unclaimed – revenue that could be returned to the company travel budget or bottom line.