The flight number starts with the airline code (mostly two characters (e.g. LH), sometimes three characters (e.g. GHY) or a combination (e.g. U2). This is followed by the crucial flight number a sequence of numbers (mostly 3-4 characters).
You will find it on your boarding pass under Flight or Flight-No.
Which flights are eligible?
Examples of flight problems, which are potentially eligible for compensation.
EU Regulation 261
For flights within the EU carried out by an airline from the EU or a non-EU country
For flights from a non-EU country to the EU carried out by an EU airline
For EU flights to a non-EU country carried out by an airline from the EU or a non-EU country
For denied boarding: the compensation depending on flight time. The exact amount is dependable on a number of factors.
For cancelled flights: the compensation depending on flight time, reimbursement of ticket OR alternate flight. Only payable if passenger has not been informed at least 3 hours in advance AND if passenger accepts alternate flight (if offered). The exact amount is dependable on a number of factors.
How much can I claim?
For more than 3 hoursdelayed or cancelled flights:
up to 1500 km
more than 3500 km
Flights based on EU261. You only pay in case of success: 29,75% of the compensation
(= 25% success fee plus VAT)