Corona virus – What rights do I have as a stranded passenger?
Flight cancellations after global travel warning due to Covid-19 (Corona)
Due to extensive flight cancellations by all airlines due to the coronavirus, many passengers are stranded abroad and have to wait for their return flights.
My rights as a stranded passenger?
On 18 March 2020, the EU Commission in Brussels published a guideline for the interpretation of air passenger rights during the Corona crisis. This guideline recommends that flight cancellations due to the effects of the Covid 19 pandemic should be considered an exceptional circumstance. This would mean that there is no general entitlement to compensation.
If your flight has been cancelled in the context of the Corona crisis, the assessment of entitlement to compensation will be on a case-by-case basis.
However, the guidelines also stipulate that, in the event of stranded passengers, the airlines remain responsible for the full provision of assistance services. Airlines must therefore pay for the cost of overnight accommodation while waiting for a replacement transport as well as for the cost of meals.
In addition, if you cancel your booked flights, you are of course entitled to full reimbursement of the airfare. In this case you do not have to accept the offer of a free rebooking or the issue of a voucher.
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