Ryanair flight cancellations: am I entitled to compensation?

Pressure recently forced Ryanair to release a full list of cancelled flights due to a major management error. The budget carrier said that it messed up it’s staff holiday application, therefore having to cancel up to two percent of flights per day.   This means that up to 50 flights per day for the next…


What makes a circumstance “extraordinary”?

Thanks to EU Regulation 261/2004, air passengers travelling within and to/from the EU have some level of protection when flight delays and cancellations occur. In a lot of cases, airlines must pay compensation. However, if the airline can prove the delay or cancellation was caused by “extraordinary circumstances”, it is no longer legally obliged to…


10 quick tips on packing light

Given that more and more airlines are offering budget “no-frills” travel (you can even find transatlantic flights for just $99), it’s all the more important to know how to pack light and avoid paying double the price for checked baggage.   It’s actually quite easy to do, and you’ll be surprised at how much time and…


Air Berlin insolvency – what happens next?

On Tuesday the 15th of August, Air Berlin officially filed for insolvency. It seems the withdrawal of financial support by Etihad was the final straw for the German carrier. Operations will continue as normal for the next few months thanks to an emergency loan from the government.   But what happens now? Our in-house lawyer, Stefanie,…


british airways strikes

Passengers affected by British Airways strikes likely eligible to compensation

Strikes affecting air travel can be extremely annoying and a huge inconvenience to passengers. And the worst part? In most cases, strikes fall under the category of “extraordinary circumstances”, AKA the ultimate Get Out Of Jail free card for airlines.   According to EU Regulation 261/2004, airlines aren’t obliged to compensate if they can prove…


Viele verschiedene Euro-Geldscheine

Why you should never accept travel vouchers as compensation for flight delays

Flight delay compensation is tricky business. Successfully claiming cash compensation from airlines can very quickly become messy and complicated. Thankfully, the team at refund.me is here to help passengers who are struggling to get paid what they’re actually owed.   EU Regulation 261/2004 is constantly adapting to case law and landmark rulings. Therefore, there are…


Inside an airplane

5 things you should be doing every time you fly

If you’re anything like me and fly a lot despite the fact that you absolutely can’t stand airplanes, then these tips are for you. Take a few minutes to note down a few of these suggestions for next time you fly to make your journey a little less stressful.   Check-in online, before you get…


Man stands at the airport and looks to the time table

When can we expect compensation from IT failure flight delays?

If you didn’t hear about the recent British Airways global IT failure fiasco, you must be living under a rock. Just in case you are, I’ll briefly sum it up:   At the end of May, BA experienced a global IT computer outage that resulted in an immense number of cancellations and delays from Heathrow…


Young family walks to the gate

Travelling with infants on Europe’s low-cost carriers

Stand: 27th April 2017 We do not guarantee the accuracy, completeness and actuality of the information · Tariffs can change at short notice   Ryanair Infants aged 8 days – 23 months inclusive must be accompanied by an adult aged 16+ (one infant per adult), at a fee of £20. Infants can be included in…


Automated airport processing: are robots taking over?

Long gone are the days when one had to line up at the check-in counter and have an actual human being print out a boarding pass for every single flight. Most airlines now encourage passengers to check-in online and simply show an e-ticket on their phone. And more and more airlines have automated machines at…