Three Must-Knows if your flight is delayed!

Flight delays are a nuisance! But we are lucky to have EU 261/2004 that regulates your rights when your flight is delayed. The regulation applies to all flights with departure or landing in the European Union, even if they are operated by an airline headquartered outside the European Union. In this blog entry I want…

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How to get compensation when your flight was cancelled!

It is a pain: Airlines cancel flights – more often and with short notice. If your flight has been cancelled, you are not only entitled to alternative transport, but also to compensation. But only ten percent of all flight passengers are aware of this. That’s why we explain to you the most important points about…

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Airport - Waiting for a delayed flight departure

Three Must-Knows if your flight is overbooked!

You arrived early at the airport, you checked in – and then the person at the counter says you can’t board because your flight is overbooked. Bummer! This is truly upsetting and results in big problems for your whole itinerary. But right now, you are stranded at the airport and the big question is: What…

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Recent judgement by UK Court of Appeal leads to improved passenger rights

A recent decision by the UK Court of Appeal may pave the way to improved passenger rights for those travelling from the EU on connecting flights. European Regulation 261/2004 was established to protect air passengers travelling within Europe, as the name suggests. However, it does also provide some level of protection for those travelling to…

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Ryanair flight cancellations: am I entitled to compensation?

Pressure recently forced Ryanair to release a full list of cancelled flights due to a major management error. The budget carrier said that it messed up it’s staff holiday application, therefore having to cancel up to two percent of flights per day. This means that up to 50 flights per day for the next six…

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What makes a circumstance “extraordinary”?

Thanks to EU Regulation 261/2004, air passengers travelling within and to/from the EU have some level of protection when flight delays and cancellations occur. In a lot of cases, airlines must pay compensation. However, if the airline can prove the delay or cancellation was caused by “extraordinary circumstances”, it is no longer legally obliged to…

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10 quick tips on packing light

Given that more and more airlines are offering budget “no-frills” travel (you can even find transatlantic flights for just $99), it’s all the more important to know how to pack light and avoid paying double the price for checked baggage.   It’s actually quite easy to do, and you’ll be surprised at how much time and…

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Air Berlin insolvency – what happens next?

On Tuesday the 15th of August, Air Berlin officially filed for insolvency. It seems the withdrawal of financial support by Etihad was the final straw for the German carrier. Operations will continue as normal for the next few months thanks to an emergency loan from the government. But what happens now? Our in-house lawyer, Stefanie, explains…

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british airways strikes

Passengers affected by British Airways strikes likely eligible to compensation

Strikes affecting air travel can be extremely annoying and a huge inconvenience to passengers. And the worst part? In most cases, strikes fall under the category of “extraordinary circumstances”, AKA the ultimate Get Out Of Jail free card for airlines. According to EU Regulation 261/2004, airlines aren’t obliged to compensate if they can prove the…

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Why you should never accept travel vouchers as compensation for flight delays

Flight delay compensation is tricky business. Successfully claiming cash compensation from airlines can very quickly become messy and complicated. Thankfully, the team at refund.me is here to help passengers who are struggling to get paid what they’re actually owed. EU Regulation 261/2004 is constantly adapting to case law and landmark rulings. Therefore, there are still…

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