refund.me supports you if your TUIfly flight is delayed

RFM, bad flights-16

Was your TUIfly flight delayed or completely overbooked? This can happen even with one of the best airlines, such as TUIfly. Check our website or our free app to see whether you are entitled to compensation. If such is the case, you can expect to receive up to 600 Euros in flight delay compensation. Since we will gladly take on the all subsequent steps required in processing a claim from here, you needn’t bog yourself down with a lengthy and time-consuming process. If required, we even take claims to court. You are simply required to input your flight data. We work with the „No Win, No Fee“ principle – that means, you only pay if we have obtained compensation on your behalf. The commission starts at 15 per cent (plus the relevant sales tax). This is the lowest commission rate in the industry.

refund.me supports you if your TUIfly flight is delayed

Even with TUIfly, one of the largest and renown airlines, overbookings, cancellations or delays of flights are no seldom occurrence and are a part of day-to-day operations. For passengers, this is not only frustrating, but can result in financial damage. The refund.me team will help you keep any damages low or even avoid them entirely.

We are happy to help if you had a flight delay with:

About TUIfly

TUIfly is Germany’s third largest airline following Lufthansa and Air Berlin. Company headquarters are near Langenhagen, in the vicinity of Hanover. Hanover houses its main airport. Additional hubs are located in Frankfurt/M., Hamburg, Stuttgart, Basel-Mulhouse and Saarbrücken (from May 2015). The company traces its history back to the year 1972, a time when the airline Hapag-Lloyd Flug was founded as a subsidiary of the Hapag-Lloyd shipping group. In 1997 Preussag AG took over a large share of the Hapag-Lloyd AG and simultaneously acquired one hundred per cent of the tour company TUI. In the process of privatisation Preussag AG became TUI AG, which currently operates as a service provider in the tourism and cargo shipping industries. In step with this transformation Hapag-Lloyd Flug was entirely incorporated. In 2002 TUI founded the budget airline Hapag-Lloyd Express. Since 2007, both Hapag-Lloyd Express and Hapag-Lloyd Flug are known under the name TUIfly. Currently TUIfly offers flights to 35 destinations, among which many are located in Europe and North Africa. Today the network of flights also includes flights to destinations in North America. In 2012 TUIfly generated an annual revenue of 814 million Euros and employed a approx. 2670 staff in Germany. Current figures indicate the airline transports 10.5 million passengers a year.

When am I entitled to compensation?

According to EU Regulation 261/ 2004 airline passengers are entitled to compensation in the event of flight delays and cancellations. This also applies to over-bookings and bumped flights.

Under which circumstances am I entitled to compensation?

There are several possibilities:

  1. You departed from an airport within Europe on any given airline (also includes non-EU airlines) or
  2. You arrived at an airport within Europe on a European airline
  3. Your flight was delayed at least three hours
  4. Your flight did not take place
  5. Your flight was over-booked. As a result there was no seat available
  6. You missed your connecting flight. As a result you arrived at your destination airport with a delay of more than three hours

Who can make a compensation claim?

Any person in the world has the right to lodge a claim for compensation. You do not have to be an EU citizen. The only requirement is that one or more of the above listed scenarios apply. Perhaps you know airline passengers who had problems with their flight in the last three years? We would be happy to help your friends.