What we offer you

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Your flight with TAP was over-booked or affected by a major delay? With the help of our claim calculator, which you will find on our website as well as our free app, you can make your situation into something positive. Enter your flight details and find out immediately if you are entitled to compensation. This can range up to € 600. All further bureaucratic steps will be taken care by us. If required, we will take legal action in court. We strictly operate along the lines of “No Win, No Fee”, so that you are only charged a fee (starting at 25 per cent plus VAT), when we have been successful with your claim.

TAP flight delay – refund.me guarantees quick support

An overbooking, a delayed or even cancelled flight can occur also with big airlines such as TAP. In such a case, it is good to know to whom you can turn. refund.me understands how irritating this can be to passengers, and is glad to help out with years of experience under its belt. We are committed to secure your compensation and are fully knowledgeable of your rights.  

We are happy to help if you had a flight delay with:

About TAP

The TAP is the largest airline in Portugal. The company is based in Lisbon. This is also the location of its main airport and hub, the Aeoroporto da Portela. TAP was originally founded in 1945 under the name “Transportes Aéreos Portugueses”. In 2006 it took over the Portuguese regional airline PGA Portugalia Airlines, which has been flying exclusively for TAP since then. According to data from the year 2014, TAP offers flights to 195 destinations, which are primarily in the European, African and South American regions. The former Portuguese colonies in particular are frequently served as well as places with large Portuguese communities, such as New York. In 2012, 12,506 people worked for the airline. In 2013 it carried 10.7 million passengers. Its turnover in the same year was 2.67 billion Euros.

When am I entitled to compensation?

According to EU Regulation 261/ 2004 airline passengers are entitled to compensation in the event of flight delays and cancellations. This also applies to over-bookings and bumped flights.

Under which circumstances am I entitled to compensation?

There are several possibilities:

  1. You departed from an airport within Europe on any given airline (also includes non-EU airlines) or
  2. You arrived at an airport within Europe on a European airline
  3. Your flight was delayed at least three hours
  4. Your flight did not take place
  5. Your flight was over-booked. As a result there was no seat available
  6. You missed your connecting flight. As a result you arrived at your destination airport with a delay of more than three hours

Who can make a compensation claim?

Any person in the world has the right to lodge a claim for compensation. You do not have to be an EU citizen. The only requirement is that one or more of the above listed scenarios apply. Perhaps you know airline passengers who had problems with their flight in the last three years? We would be happy to help your friends.