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If your flight with SunExpress was affected by a delay, a cancellation or an over-booking, we will support you in checking whether you are owed compensation. It is certainly worth it as the payout amount runs up to 600 Euros. Have your flight details at hand to check your potential entitlement by using the claim calculator on our website or free app. If you face the prospect of a compensation payout, we’ll take on your case – if required, we’ll even take it to court. During this process you face no costs (“No Win, No Fee”), unless we are successful on your behalf. We then allow ourselves to charge a commission rate starting at 25 per cent of the obtained compensation sum.

In the event of a flight delay with SunExpress, you can rely on refund.me for help

We will support you in the irritating event of a flight cancellation. Even if SunExpress is known for its excellent service, it cannot be ruled out that incidents such as delays or over-bookings will occur. In such cases you can rely on refund.me to enforce your rights.

We are happy to help if you had a flight delay with:

About SunExpress

SunExpress is a Turkish airline based in Antalya, where it has its main airport. Other hubs are the airports Sabiha Gökçen and Izmir. The airline was founded in 1989 as a subsidiary of Deutsche Lufthansa AG and Turkish Airlines – a response to the growing Turkey tourism industry. Since 2001, the airline has been offering charter flights to popular holiday destinations as well as operating scheduled flights between destinations within Turkey. In 2011 the company founded SunExpress Germany, a separate, independent German airline. However, both airlines seem the same in appearance. SunExpress flies to twenty destinations in Germany and to numerous cities around Europe. SunExpress Germany connects several German airports with Egypt, Palma de Mallorca and the Canary Islands. The airline cooperates with numerous travel companies. In 2014, SunExpress had a turnover of 1.025 million Euros and employed more than 3000 staff. In the same year it transported 7.3 million passengers.

When am I entitled to compensation?

According to EU Regulation 261/ 2004 airline passengers are entitled to compensation in the event of flight delays and cancellations. This also applies to over-bookings and bumped flights.

Under which circumstances am I entitled to compensation?

There are several possibilities:

  1. You departed from an airport within Europe on any given airline (also includes non-EU airlines) or
  2. You arrived at an airport within Europe on a European airline
  3. Your flight was delayed at least three hours
  4. Your flight did not take place
  5. Your flight was over-booked. As a result there was no seat available
  6. You missed your connecting flight. As a result you arrived at your destination airport with a delay of more than three hours

Who can make a compensation claim?

Any person in the world has the right to lodge a claim for compensation. You do not have to be an EU citizen. The only requirement is that one or more of the above listed scenarios apply. Perhaps you know airline passengers who had problems with their flight in the last three years? We would be happy to help your friends.