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Should there be a flight cancellation or delay with Germanwings, or your flight was over-booked, we can be of assistance. Our website makes it possible to check whether you are entitled to compensation. Simply enter your flight details into our claim calculator. If you are eligible, we will take care of the necessary paperwork with Germanwings. If necessary, we will even go to court for settlement. Up to this point you face no charges. Also if we have not been successful in securing payment on your behalf, you will not be charged, as we work according to the “No Win, No Fee” principle. Where you have received a compensation payout we will deduct our commission of 29,75% (= 25% success fee plus VAT).

Quick and reliable help with refund.me in the case of cancelled Germanwings flights

Germanwings – a good way to fly. Over-bookings, cancellations and delays can however occur. They are frustrating but often not to be avoided. But you don’t always have to take these in stride. As the airline’s customer, refund.me can help represent and enforce your rights. As a result, you can claim back a considerable amount of money.

We are happy to help if you had a flight delay with:

About Germanwings

The budget airline Germanwings is a subsidiary of Lufthansa and Europe’s third largest airline. Its airport is located in Cologne/Bonn. It operates hubs in Berlin-Tegel, Hannover, Dusseldorf and Stuttgart. Founded in 2002, Germanwings GmbH’s main office is in Cologne. The company’s history can however be traced back to 1997. In that year the airline, known as Eurowings Flug GmbH, was a wholly owned subsidiary of Eurowings Luftverkehr AG. It was then renamed Germanwings GmbH in 2002. At this time Lufthansa already owned 24.9 per cent of Eurowings-AG. All shares were sold to Deutsche Lufthansa-AG in 2009. Germanwings flies to 110 destinations in Germany, Europe and North Africa. These include mainly tourist destinations such as Palma de Mallorca, Antalya, Barcelona or London Heathrow. In 2014 the airline employed 2073 people. In 2013 the Germanwings carried approx. 16 million passengers and had a turnover of 1.8 billion Euros. 

When am I entitled to compensation?

According to EU Regulation 261/ 2004 airline passengers are entitled to compensation in the event of flight delays and cancellations. This also applies to over-bookings and bumped flights.

Under which circumstances am I entitled to compensation?

There are several possibilities:

  1. You departed from an airport within Europe on any given airline (also includes non-EU airlines) or
  2. You arrived at an airport within Europe on a European airline
  3. Your flight was delayed at least three hours
  4. Your flight did not take place
  5. Your flight was over-booked. As a result there was no seat available
  6. You missed your connecting flight. As a result you arrived at your destination airport with a delay of more than three hours

Who can make a compensation claim?

Any person in the world has the right to lodge a claim for compensation. You do not have to be an EU citizen. The only requirement is that one or more of the above listed scenarios apply. Perhaps you know airline passengers who had problems with their flight in the last three years? We would be happy to help your friends.