NOTE: We first check each new case against EU law. If there is no positive result here, we also check under the passenger flight right laws of Canada, India, Turkey, Ukraine.

Your right to compensation for flight delay, cancellation or cancellation with easyJet

Our refund.me – Service: easyJet knows us all too well by now and knows that we have long since seen through their tricks and strategies for avoiding payments and that we will have our customers’ claims settled in court if necessary.

RFM, bad flights-16

Once the compensation calculator has confirmed a claim for your flight on easyJet, you have sent us the documents and transferred the claim to us, you can sit back and wait for your compensation. The dispute with easyJet is now over for you. If the claim is successful, you will receive a refund after approximately thirty days, less our processing fee. For processing your case, we will receive a commission* of 29% (25% success fee plus VAT). Should a legal dispute arise, you must be patient until either a court of law makes a decision or the airline folds at the last minute to avoid a further verdict. Interestingly, easyJet is one of the airlines that react relatively quickly and also positively when claims for compensation are made by us.

Please do not hesitate to consider our service to enforce your claims against easyJet. Actually, it is not our way to paint the devil on the wall. It is well known that passengers often bite granite or literally run into nothing when they have a dispute with easyJet. Customers for whom we were ultimately able to obtain compensation report that they have not even had a chance to talk to easyJet, let alone file a claim for compensation. Others report that after much effort and delay, applications were simply rejected, sometimes after months, citing exceptional circumstances.

You have these possibilities to enforce your claims against easyJet:

If the compensation calculator confirms a claim for compensation against easyJet, we recommend that you enforce your claim against easyJet with our service. This will only involve costs for you in the event of a successful claim and the effort involved will be kept within reasonable limits. You also have the option of engaging a specialist lawyer to protect your interests. The disadvantage of this procedure is that you may incur very high costs if you lose. A third way would be to try it yourself first. The latter option is certainly the most costly and not really promising.

If you are not successful with easyJet or have received a negative reply from easyJet, simply check now with our compensation calculator to see whether you are entitled to compensation in the form of a settlement payment. Simply enter your data into the calculator. You will find out immediately whether and to what extent you are entitled to compensation. Click on “Check claim”. Follow the instructions of the compensation calculator and answer the questions carefully and of course truthfully. The Compensation Calculator will show you whether you are entitled to receive compensation from easyJet for between €250 and €600. In the event of a successful claim, we will charge a commission* of 29% (25% success fee plus VAT) success commission for our service, resulting in a maximum compensation amount of €421.50. Please upload all required documents and a signed power of attorney.

That’s due to you:

  • As of a two-hour delay, the airline must provide you with snacks and drinks.
  • 3 hours of delay you are entitled to compensation.
  • 250 EUR to 600 EUR are entitled to each affected passenger. In case of success, we charge a commission* of 29% (25% success fee plus VAT) success commission for our service, which results in a maximum compensation amount of 421.50 EUR.
  • You are also entitled to compensation payments for package tours.

You have to do that:

  • Have an airline employee confirm the flight delay with your name and signature. Make a note of the reason, the place and the time.
  • Please collect invoices, tickets and take proof photos, for example from the scoreboard.
  • Contact fellow passengers and exchange contact details.
  • Use the refund.me service to claim your right to compensation.

It makes sense in several ways to enforce your claims against easyJet in accordance with EU Regulation (EC) No. 261/2004. Firstly, it is your right and secondly, you help to make the behaviour of airlines such as easyJet more consumer-friendly and thirdly, you certainly have a better use for the money.

In the event of denied boarding and the associated delay due to overbooking, you are entitled to services and compensation payments from easyJet!

You can expect these payments:

For a delay of three hours and a distance up to 1500 km, the regulation provides for a compensation payment of 250 €, for distances between 1500 km and 3500 km 400 EUR and for flights with a distance of more than 3500 km 600 EUR. In case of success, we charge a commission* of 29% (25% success fee plus VAT) success commission for our service, which results in a maximum compensation amount of 421.50 EUR.

refund.me – Information for package tours and low cost airlines

You are also entitled to compensation payments under the EU Regulation if the compensation payment is higher than the ticket price. The regulation also applies to business and package tours. You always receive compensation from the airline, even if you have booked a package tour.

easyJet cuts compensation payments by 50 % – Are they allowed to do so?

Yes, in certain cases the regulation allows easyJet to cut compensation payments by half. If the flight distance is up to 1500 km and the destination is reached no later than two hours; if the delay is no longer than three hours for flights between 1500 km and 3500 km or no more than four hours for longer flights, over 3500 km.

You have these rights when denied boarding with easyJet

Article 8 of EU Regulation (EC) No 261/2004 describes the rights of passengers in the event of denied boarding. You have these rights to continue your journey.

Passengers have the right to choose from the options listed below:

  1. Full reimbursement of the cost of the air ticket within seven days, at the price at which you purchased it. This applies not only to parts of the journey not made, but also to parts of the journey already made, if the flight has become pointless in relation to the passenger’s original travel plan, possibly, as the Regulation requires, in combination with a return flight to the point of departure.
  2. re-routing, under comparable transport conditions, at the earliest opportunity; or
  3. to subsequent carriage at a later date at the passenger’s convenience under comparable transport conditions, subject to availability of seats.

Source: 1st Regulation (EC) No 261/2004 of the European Parliament and of the Council of 11 February 2004 establishing common rules on compensation and assistance to passengers in the event of denied boarding and of cancellation or long delay of flights, and repealing Regulation (EEC) No 295/91

The airline is not always obliged to pay compensation.

It is not the so-called academic quarter, but two full hours of delay that the EU allows airlines before they have to provide a passenger with food, i.e. snacks and drinks, and inform him of his rights as a passenger. After a further hour, the flight is now three hours late, easyJet is actually obliged to pay compensation. Actually, because easyJet is basically appeasing and refusing to pay. By the way, the amount of the compensation payment depends on the flight route: 250 € is available for flights up to 1500 km and 400 € for flights between 1500 and 3500 km. easyJet is not obliged to pay compensation if it has informed its passengers of the cancellation at least two weeks before departure.

Exceptional circumstances

As a rule, easyJet invokes the so-called exceptional circumstances when the airline rejects applications for compensation payments. In fact, it is often such circumstances that lead to delays, but not to overbooking. The legislator exempts airlines from the obligation to pay compensation if the incident is due to extraordinary circumstances that could not have been avoided even if all reasonable measures had been taken. These circumstances include political instability, strike, safety risks and safety deficiencies or a weather situation that does not allow for a punctual flight. It is difficult, if not impossible, for you to assess whether such circumstances were present during your flight. We have the ability to quickly determine whether this is an excuse.

Travel and trouble with easyJet

You are not alone if you have stress and trouble with easyJet, because the flight has again arrived late, the aircraft was overbooked and you could not fly at all or only at a later date with another aircraft. easyJet justifies this extraordinarily regrettable situation and the planned overbooking with the fact that every year almost 3 million passengers of easyJet have not even started their flight and for ecological and economic reasons one would like to fill the aircraft as far as possible to the last seat. Unfortunately, easyJet often has to deal with cancellations and cancellations at short notice and the associated delays and irritations. Experts believe that smooth flight operations cannot be achieved at all with easyJet’s thin personnel cover. Disruptions are commonplace and delays are disproportionately frequent. This suggests that overbooking and cancellations are purely a matter of calculation at easyJet in order to keep costs as low as possible. In order to prevent such business practices by airlines, which are under ever-increasing cost and profit pressure, the European Parliament has issued EU Regulation (EC) No. 261/2004. It is intended to strengthen the rights of air passengers in such a way as to ensure, quote: that the business activities of airlines in a liberalised market are subject to harmonised conditions. Equal rights for all, equal compensation and equal obligations – throughout Europe. This regulation also gives airlines some leeway in the event of delays, cancellations and cancellations.

refund.me – Travel tips with easyJet.

Check in as early as possible. Try to arrive at the airport as early as possible. Please make sure that your travel documents such as passport, visa and ticket are complete. If you overbook, the dogs bite the last one. The later they check in or are at the gate, the higher the chance that you will not be allowed on board. You will find this information at this point, as overbooking is one of the main problems of the airline and occurs almost daily.

Flight overbooked with easyJet – you should be aware of this!

What happens if easyJet does not allow you on board due to overbooking? How to react? What happens next? What are easyJet’s obligations and can I receive compensation in the form of a compensation payment from easyJet? One thing at a time!

The first reaction to an overbooking with easyJet

First of all, easyJet is obligated to immediately provide you with an information sheet that describes your rights in detail. These rights have been established by the European Council and the Council of the European Union. They recognised that long delays, denied boarding and cancellations are a nuisance and cause great inconvenience to passengers. EU Regulation (EC) No 261/2004 describes precisely the rights and obligations of passengers and airlines.

Contact the easyJet ground staff.

They are obliged to explain the next steps and help you reach your destination as quickly as possible. Unfortunately, rebooking with easyjet is only possible online. Most easyJet ground staff are not directly employed by easyJet and are therefore not authorized to rebook flights, accept your complaints or assist you in any other way.

refund.me – Note

Not every passenger has a so-called smartphone with which they can rebook flights online. For customers in this situation, easyJet offers a customer hotline, some of which are subject to a fee.

Information about easyJet

easyJet is a British budget airline and also one of countless brands of the easy group. The founder was a man who wanted to make everything easy and cheap. The billionaire and son of a rich Greek shipowner Stelios Haji-Ioannou. easyJet was founded by him in 1995. The company is still based in London-Luton today. The company’s figures are astonishing and make it clear that there must be some disruption to the volume of flights the airline can handle. Approximately 70 million passengers fly with easyJet every year with more than 260 aircraft. easyJet has a turnover of approximately 5.5 billion euros with this service.

Brands belonging to the easy group are: easyHotel.com, easyCar.com, easyBus.de, easyFoodstore.com, easyGym.de, easyProperty.com, easyEnergy.com, easyCurrency.com, easyAir, easyTransport.com, easyCoffee.eu, easyVan.com, easyOffice.de, easyPizza.com, easyMoney.com, easyMobile.com, easyBookings.com, easyLimousines.com, easyflights.co.uk, easyfly.de and easysky.de

easyJet Fluggesellschaft Gesellschaft mit beschränkter Haftung

Sitz der Gesellschaft:
easyJet Fluggesellschaft Gesellschaft mit beschränkter Haftung
Hangar 89
Flughafen London Luton
Luton
LU2 9PF
England

Key data

IATA code: U2
Foundation: 1995
Home airport: London-Luton