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Compensation For you

CityJet Flight Delay Compensation

In any one day, there are tens of thousands of flights across the EU skies and the majority of them takes off and land without any hitch. Most of them take off on time, land on time, and you reach your destination exactly how you planned. However, if your Alitalia flight suffered delays or cancellation, there maybe something you can do about it. Fortunately there are regulations in place that mean you may be entitled to claim compensation if either of these interfere with your trip. But, you’re probably thinking you don’t like the thought of taking on any big airline conglomerate by yourself and it may seem like more trouble than it’s worth.

We understand, and our team of Europe-wide passenger rights legal experts handle everything for you. You don’t even have to go to court to fight the airlines. We don’t expect you to take on any financial risk either. We do it for you. And, our policy is No Win No Fee. What that means is that in the very unlikely scenario that we’re unsuccessful, you owe us nothing. Our confidence is high, especially since we have a 98% success rate in court. Our commission is 29,75% (25% success fee plus VAT) of the total compensation awarded. The rest, gets transferred directly into your bank account!

In order to see if you have a valid claim, input your flight information on our website using our FREE claim calculator. Or you can download our free app for iPhone/iPad or Android devices.   You know right away how much you may be owed.

Claiming Compensation From Alitalia

Claiming your compensation is easy and low cost with We take care of pursuing the delay or cancellation compensation claim directly with the airline, and even taking them to court on your behalf if necessary. We work on a “No Win, No Fee” principle, and with our commission of 29,75% (= 25% success fee plus VAT) of the flight delay compensation amount, you have nothing to lose!

To check to see if you are entitled to compensation for a delayed, cancelled or overbooked flight, enter your details into our claim calculator, and we’ll take it from there.

About Alitalia

Alitalia - Società Aerea Italiana now operating as Alitalia, was formed in 2015 after acquiring the operational activities of Alitalia - Compagnia Aerea Italiana, It is the official flag carrier and Italy’s national airline, as well as Europe’s eleventh largest airline.  The company is headquartered in Fiumicino, Rome, Italy and has a main hub located in Leonardo da Vinci-Fiumicino Airport, in Rome and a secondary hub at Milan Linate Airport, in Milan.

Along with its subsidiaries, Alitalia reaches over 250 destinations across Europe, North and South America, Middle East, Africa and Asia-Pacific region. Alitalia is a member of the SkyTeam alliance. In 2011, the airline was nominated as Europe's most punctual airline in 2010, and as one of the world's five most punctual airlines. The name, Alitalia, is an Italian portmanteau of the words ali (wings), and Italia (Italy).

When am I entitled to compensation?

According to EU Regulation 261/ 2004 airline passengers are entitled to compensation in the event of flight delays and cancellations. This also applies to over-bookings and bumped flights.

Under which circumstances am I entitled to compensation?

There are several possibilities:

  1. You departed from an airport within Europe on any given airline (also includes non-EU airlines) or
  2. You arrived at an airport within Europe on a European airline
  3. Your flight was delayed at least three hours
  4. Your flight did not take place
  5. Your flight was over-booked. As a result there was no seat available.
  6. You missed your connecting flight. As a result you arrived at your destination airport with a delay of more than three hours

Who can make a compensation claim?

Any person in the world has the right to lodge a claim for compensation. You do not have to be an EU citizen. The only requirement is that one or more of the above listed scenarios apply. Perhaps you know airline passengers who had problems with their flight in the last three years? We would be happy to help your friends.