Consumer rights play a significant part of EU law, and nowhere is this more apparent than air travel. European carriers, and all worldwide carriers with flights originating from EU airports (28 member states, plus Switzerland, Norway and Iceland) are mandated under EU regulation 261 to pay compensation to passengers in case of a cancelled flight, flight delays over 3 hours, and denied boarding.
Flight delays are measured as the difference between scheduled arrival and actual arrival times at the final destination. Today, a very large portion of delay claims originates from a small delay of the feeder flight A->B and then missing your connection B->C. Rebooking of the B->C leg usually results of a long delay at your journey destination C
The law requires the airlines to offer a procedure for passengers to claim this compensation, however many passenger may benefit from using the services of a claim compensation service such as refund.me, who will process the claim (taking the airline to court if necessary), and will only charge a percentage of the compensation amount if the claim is successful. No-win, no-fee.
As one of the largest claim processing companies in the industry, we have accrued a considerable amount of data related to claim processing that provides an interesting view of passenger flight compensation. Who are the worst offending airlines? Which airports are the worst for delays? How long does it take to process a claim? Here, we will answer these questions, and more.