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Eve
CEO
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Dr. Hertel
COO/CTO
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Markus
Strategie
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Sandra
Settlement Manager
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Melanie
Settlement Manager
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Kristin
Settlement Manager
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Vayda
Settlement Manager
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Jonathan
Settlement Manager
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Tim
Brand Design
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Carl
Tec Support
refund_me-eve-about

In the beginning there was a dream: creating a stress-free, hi-tech solution that enforces passenger rights worldwide. Today we can proudly say we have achieved that and our success is being rewarded in over 140 countries.
The Financial Times recently awarded us the prestigious title of “legal industry pioneer”. Stay tuned!
Eve Büchner

Worldwide operating
service company

refund.me is a service company that operates worldwide and helps air passengers to obtain compensation, fast and unbureaucratically.

Our Advanced Business Logic (ABL) technology uses the data you enter to see whether you’re entitled to compensation, and generates the claim letter with all the required details. 

If the claim is enforced successfully, the airline will pay compensation. refund.me keeps 29,75% of the compensation received (= 25% success fee plus the statutory VAT) as commission.

refund.me has a Europe-wide network of experts specialized in exercising air passenger rights according to EU Regulation 261/2004.

Why
refund.me

refund.me uses a rule-based logic that makes it possible to check the chances of success of any incoming queries fast and reliably in accordance with EU Regulation 261/2004.

Automated procedures process submitted claim letters fast and efficiently. That, in turn, allows streamlined organization and thus a low, success-based commission.

Check Your Flight for Free.

No legal risk for you:
No win, no fee.