Our teams worldwide

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Eve
CEO
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Dr. Hertel
COO/CTO
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Akanksha
GM Team India
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Markus
Strategie
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Stefanie
Lawyer
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Sandra
Settlement Manager
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Melanie
Settlement Manager
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Jonathan
Settlement Manager
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Kristin
Settlement Manager
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Vayda
Settlement Manager
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Sam
Customer Care
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Mani
Team India
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Mohsin
Team India
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Saumya
Team India
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Mayank
Team India
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Anant
Team India
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Gaurav
Team India
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Dhruv
Team India
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Sraban
Team India
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Carl
Tec Support
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Tim
Brand Design
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Guido
Inbound Marketing
refund_me-eve-about

In the beginning there was a dream: creating a stress-free, hi-tech solution that enforces passenger rights worldwide. Today we can proudly say we have achieved that and our success is being rewarded in over 140 countries.
The Financial Times recently awarded us the prestigious title of “legal industry pioneer”. Stay tuned!
Eve Büchner

Worldwide operating
service company

refund.me is a service company that operates worldwide and helps air passengers to obtain compensation, fast and unbureaucratically.

Our Advanced Business Logic (ABL) technology uses the data you enter to see whether you’re entitled to compensation, and generates the claim letter with all the required details. Any necessary signatures can be provided quickly and securely by using eSignature Services or by email, fax or post.

If the claim is enforced successfully, the airline will pay compensation. refund.me keeps 29,75% of the compensation received (= 25% success fee plus the statutory VAT) as commission.

refund.me has a Europe-wide network of experts specialized in exercising air passenger rights according to EU Regulation 261/2004.

Why
refund.me

refund.me uses a rule-based logic that makes it possible to check the chances of success of any incoming queries fast and reliably in accordance with EU Regulation 261/2004.

Automated procedures process submitted claim letters fast and efficiently. That, in turn, allows streamlined organization and thus a low, success-based commission.

Check Your Flight for Free.

No legal risk for you:
No win, no fee.