Flight Delay?
Claim your compensation now!

Use your air passenger rights in the event of a flight delay, flight cancellation or overbooking.

Eve Büchner, Gründerin, CEO

Up to 600€ compensation per person according to EU regulations. We will fight for your rights.

Fast and hassle-free
No risk for you: No win – No fee!
Worldwide, 98% success rate in court

Three easy steps to get your refund

The easier, faster way to claim your money from the airlines

Check here

Is your flight eligible?

We settle

with the airline and
take them to court if necessary

You receive

your compensation

Flight Delay? Claim your compensation now!

Use your air passenger rights in the event of a flight delay, flight cancellation or overbooking.

Up to 600€ compensation per person according to EU regulations. We will fight for your rights.

Fast and hassle-free
No risk for you: No win – No fee!
Worldwide, 98% success rate in court

Three easy steps to get your refund

The easier, faster way to claim your money from the airlines

Check here

Is your flight eligible?

We settle

with the airline and
take them to court if necessary

You receive

your compensation

Great reasons to choose refund.me

Receive your money quickly and hassle-free

Easier

than writing to the airlines yourself

Experts

We spare no effort. Our EU-wide network of lawyers advocates on your behalf

Countries

where refund.me
is active

Airlines

refund.me
has cases against

Average

resolution time

Success

rate

Great reasons to choose refund.me

Receive your money quickly and hassle-free

Easier

than writing to the airlines yourself

Experts

We spare no effort. Our EU-wide network of lawyers advocates on your behalf

Countries

where refund.me
is active

Airlines

refund.me
has cases against

Average

resolution time

Success

rate

Comments from our clients

How late must my flight arrive at destination airport before I can be eligible for compensation?

Flight Delay Compensation

Flight delays can occur for a number of reasons, from a lack of available crew to mechanical problems. Compensation for delayed flights was established by European Regulation EC 261/04, guaranteeing up to €600 per passenger for flights which are delayed for three hours or more.
Obviously, an airline would prefer to avoid paying such a sum of money or to get bogged down by a lengthy, bureaucratic process. Airlines also wish to avoid a blow to their reputation. Therefore they have several ways to evade paying:
* The airline can avoid compensation for delayed flight claims if they can prove that the flight delay was caused by exceptional circumstances beyond the airline’s control.
* What is considered an exceptional circumstance is stipulated by each country’s legal system: For instance, in many cases (but not always), if a strike or extreme weather conditions occurred, it will not be covered.

More information about your EU flight delay compensation…

Check your right to a flight delay compensation as a business traveller too…

How late must my flight arrive at destination airport before I can be eligible for compensation?

Flight Cancellations Compensation

Flight cancellations can often be the result of aircraft or crew unavailability. In recent years, many airlines have been reducing costs by having less crew and maintenance staff on standby. Additionally, they are now operating with less turnaround time (the time an airplane spends at an airport between flights). That means that even the slightest problem with an aircraft or crew can cause a chain reaction across the entire airline’s network, potentially resulting in cancelled flights.
Compensation for a flight cancellation is guaranteed by European Passenger Rights Regulation EC 261/04.

More information regarding your flight cancellation compensation…

Had a flight cancelled? Check your right for compensation as a business traveller too…

How late must my flight arrive at destination airport before I can be eligible for compensation?

Overbooked Flight Compensation

Overbooking is a common practice in the airline industry today. Airlines will commonly oversell a flight (by selling more seats than available) to fill the seats of passengers who do not show up on the day of the flight. This practice, however, creates a problem for a passenger on a flight where there are not enough ”no-shows” and, therefore, not enough available seats even though the passenger’s booking was reserved and confirmed correctly.

Flight overbooked? More information…

Bearded man standing at the airport with a suitcase

Get your overbooked flight compensation now – also as a business traveller

How much can you claim?

For a delayed or  cancelled flight

250 €

up to 1500 km

400 €

1500-3500 km

600 €

more than 3500 km

Our passenger right experts

explain the EU regulation

Conny
refund.me-Rechtsexperte

Is there a limitation period?

Unfortunately EU Regulation 261/2004 has not harmonized the rules relating to limitation periods, but states that the national laws of the member states shall apply. Limitation periods can be between 2 and 10 years. In Germany, 3 years is the current limit.

Johann
refund.me-Rechtsexperte

Compensation outside the EU

All flights leaving from EU airports generally fall under EU Regulation 261/2004 and therefore, if applicable, entitle you to compensation.

In addition, all flights destined for Europe that are performed by EU carriers are likewise included. This greatly increases the number of cases that are potentially entitled to compensation.

We turn your