refund.me uses an intelligent Advanced Business Logic (ABL) system that enables air passengers all over the world to calculate their entitlement to compensation for cancelled, delayed and overbooked flights immediately and as easily and conveniently as possible.
The ABL system is available on www.refund.me and also in the form of an app in the app store for iPhone and Android smartphones.
Customers can use this application to enter their flight details conveniently and quickly. A specially created server logic, which reflects not only EU Regulation 261/2004 but also the constantly changing European jurisdiction, instantly analyzes the probability of specific compensation claims being enforceable. All the system needs is your flight details. First and foremost it assesses whether the flight entitles you to compensation at all. If this is the case, the server logic evaluates each individual claim according to a wide variety of statistical data and categorizes the complaint’s realistic chances of success. As a result, you obtain a clear and reliable assessment of the success of your complaint within the space of just a few seconds.
An important factor is the risk assessment, which the ABL system completes automatically.
This means that you can even be sending your complaint as you disembark from the plane. If possible, take photos and make audio or video recordings of the respective situations and send these to us as valuable evidence. The app will ask you for such documentary evidence – simply attach it. This increases your chances of success, and you can sit back and relax.
All the necessary EU-compliant forms are created automatically, and you can (but don’t have to) provide the necessary signatures for any proxies online and straight from your smartphone. Thus, you already receive a realistic assessment of your chances of success at the airport and can send off your claim for compensation.
refund.me has designed their own technology that puts you in an excellent position when it comes to submitting your complaint. In collaboration with experienced travel law experts, we bring your case to a close such that you are truly compensated for the inconvenience caused by delayed, cancelled or overbooked flights.
refund.me’s strengths lie in its technology and fair service offering. no win, no fee! means: You pay ONLY if your complaint is successful and compensation is actually paid out. Of this compensation payment, refund.me keeps 25 per cent (plus the statutory VAT) as a commission. If the complaint is not successful, you won’t have to pay anything (we call it “peace of mind”) – which is very reassuring for the customer.
refund.me’s ABL system thus offers an intelligent and user-friendly way of checking entitlements, and a friendly and convenient complaints process without the risk of any costs.