Claim compensation for your
delayed or cancelled flights

The easy, fast way to
claim from the airlines.


No legal risk for you: “No win, no fee”

  • Want to know if
    you are eligible to claim
    up to £490 per passenger?

  • Claim Now

  • We charge from only
    15% commission*

Financial Times
  • Find out how much you can claim for a delayed or cancelled flight

    Up to 1500km

    £200

    1500km to 3500km

    £325

    More than 3500km

    £490
    • Success rate

      94

      %
    • Claims from

      120

      +
       countries
    • Claims against

      320

      +
       airlines
    • Average resolution time

      100

       days

4 easy steps to get a refund

step
...

1. Check your flight for eligibility

step
...

2. We negotiate with the airline

step
...

3. We take the airline to court if necessary

step
...

4. You receive your compensation

Delayed flights, cancellations and missed connecting flights

flight cancelled  problemDelayed flightscancelled flights and missed connecting flights are an inconvenience for any passenger. Unfortunately, they happen all over the world and for all sorts of different reasons. In such cases, passengers are protected by EC Regulation 261/2004. This air passenger rights regulation, introduced in 2004, dictates the compensation passengers are entitled to receive from the airline if their flight is delayed or cancelled.

Principally, EU 261 applies to all flights that start from airports in the European Union. In addition, it also applies to flights that land in the EU if they are operated by an EU carrier.

The amount of compensation passengers are entitled to, if their flight is delayed, is structured as follows:

flight delay problem

For delays of 3 hours or more on distances of 1,500 kilometres or less, you can claim up to £200*. If your flight is delayed by 3 hours or more and the distance is between 1,500 kilometres and 3,500 kilometres, you are entitled to a refund of £325**. And if your flight is delayed by 3 hours or more and the distance is more than 3,500 kilometres, you can claim up to £490***. All this applies provided the delay or cancellation was not caused by extraordinary circumstances (such as strikes or extreme weather, for example).

*Estimate of fluctuating value of €250
**Estimate of fluctuating value of €400
*** Estimate of fluctuating value of €600

How can refund.me help in the event of delayed flights?

refund.me, the worldwide passenger rights specialist, can help you claim your right to compensation quickly and effortlessly. Simply enter your flight data and our Advanced Business Logic (ABL) system will instantly check if you are eligible, and to what amount. We are backed by a Europe-wide network of expert lawyers. If your claim is successful, you will receive compensation of up to £490, minus our sector-leading, no win, no fee commission* from only 15 per cent (plus 19% VAT applied to the commission).

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