Delays? Flight cancelled?
Missed connections?

The convenient way to claim compensation:
We save you time, work and stress!
No legal risk for you: “No win no fee”

Check if your claim is justified
and claim your right!
 Up to EUR 600 per person…

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Verification

Verification

Just key in your data, upload your documents (e.g. ticket). We assess your chances of success according to the latest EU legislation. 

Assertion

Assertion

If your claim is justified, our experts will act on your behalf all over the world, even going to court if necessary.
Without any cost risks for you!

Payment

Payment

As soon as we have won your case, you will receive the compensation due to you less 15% commission* plus VAT as our service charge.

Delayed flights, cancellations and missed connecting flights

flight cancelled  problemDelayed flights, cancellations and missed connecting flights are an inconvenience for any passenger. Unfortunately, it happens all over the world and for all sorts of different reasons. In such cases, passengers are protected by EC Regulation 261/2004. This air passenger regulation, introduced in 2004, governs the compensation passengers are entitled to receive from the airline if their flight is delayed or cancelled.

Principally, EC Regulation 261/2004 applies to all flights that start from airports in the European Union. In addition, it also applies to flights that land in the EU, if they are operated by an EU carrier.

The amount of compensation passengers are entitled to, if their flight is delayed, is structured as follows:

flight delay problemFor distances of 1,500 kilometres and less and delays of 3 hours or more, you are entitled to EURO 250. If your flight is delayed by 3 hours or more and the distance is between 1,500 kilometres and 3,500 kilometres, you are entitled to EURO 400 compensation. If your flight is delayed by 3 hours or more and the distance is more than 3,500 kilometres, you are entitled up to EURO 600. All this applies provided the delay or cancellation was not caused by extraordinary circumstances.

How can refund.me help in the event of delayed flights?

As a globally operating service provider, refund.me assists you in asserting your rights. Just enter the relevant data, and our Advanced Business Logic (ABL) system will check your entitlement to compensation. We have a Europe-wide network of experts to assist you in this. If your claim is successful, you will receive compensation of up to EURO 600, less a success-based commission* of 15 per cent (plus 19 per cent VAT).

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